While many software companies offer some type of onboarding, 90% of businesses recently reported their onboard experience could have been better. Consequently, a shocking 55% will return or cancel their product because of poor onboarding programming. Full service onboarding prevents future roadblocks and employee dissatisfaction by providing a detailed understanding of the basics, as well as the fundamental features and services that make a product unique. SYMSON works with various partners to support organisational and technical onboarding.
Figure 1: The onboarding process of SYMSON
Technical onboarding focuses on providing technical support in the field of data formatting and connecting SYMSON with downstream systems such as an ERP or webshop. Consultants can help with seamless integration, data cleaning or advice on IT architecture issues.
One common concern amongst business owners and managers is whether employees will actually use the software. A structured and tailored onboarding process, that puts emphasis on training employees with a collaborative approach, is more likely to guarantee succesful adoption and ongoing success. Getting assistance from consultants who know the system well, who helped set it up for many businesses in the past, and who’ll get it up and running correctly based on your business processes is a great way to set off on the right foot with new software. Our consultants can help translate your business requirements into the solutions within SYMSON. In addition, we can provide your organisation with explanations on which scenarios to apply SYMSON to and guidance for determining the steps required to reach the possibilities on the horizon.