How Price Quoting Impacts Customer Experience

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The price quoting process can be time-consuming and tedious. This forces customers to choose your competitor over you. But, why does it take time to get back to customers with a good quote?

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If businesses have products with many variables, customers may want to customise them to fit their needs best. Now, this means that sales reps must personalise the product with those desired variables and find an optimal price. This process of finding the right mix of products or variables is meticulous. Thus, it becomes time-consuming. Especially, if your team uses the old-school way of creating a price quote.

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Also, misquoting on top of a delay can cost you the deal. That’s why B2B companies are switching to smart CPQ systems to create accurate quotes on time. Advanced quotation software can help you find the right mix of products as a perfect fit for your customer needs. Tools like SYMSON CPQ can help your sales team:

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• Create a personalised product quote without the hassle.
• Streamlined process to address every quote request on time.
• Promptly respond to customers with an attractive quote.
• Set up workflows for on-time quote approvals.
• Arrange professional documents.
• Improves the customer experience leading to higher chances of conversion.
• Fosters customer loyalty and boosts positive word of mouth.

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In this blog, we discuss how a CPQ tool helps enhance your customer experience and remove pressure from the sales team.

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How Does SYMSON’s Quote Management System Make Customer Experience Better?

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Quotation software helps your sales team promptly find accurate price quotes. This prevents customers from waiting and choosing your competition. Instead, customers get a bespoke product offer that matches their needs at a handsome price. This skyrockets the chances of them buying from you. Now, let’s take a closer look at how a good quote management software like SYMSON CPQ enhances customer experience.

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1. Creating Customized Quotes Quickly

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One of the standout features of SYMSON CPQ is its prompt ability to generate customised price quotes. Customers appreciate quick responses, as it shows that the company values their time and is eager to meet their needs.

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Advantage of quick and custom quotes

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Quick responses with accurate quotes prevent customers from choosing your competition. There are multiple vendors in the market for your customers to choose from. Of course, they will work with a company which is proactive with responses and pays attention to their customer’s needs. Besides, a CPQ system helps improve sales team efficiency.

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SYMSON CPQ (Configure price quote) tool helps you find the right combination of products or add-ons that customers need. All this at a good quote. Besides, it also creates a streamlined process to make the approval process quicker. So, there are no complexities that your sales team need to handle alone.

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2. Professional and Polished Documents

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Using CPQ tools, you don't have any manual paperwork to arrange for your customers. This process is also available in advanced CPQ tools like SYMSON. It's an integrated pricing platform that also helps B2B companies manage quote requests besides setting advanced pricing strategies. Likewise, you don't have to spend time working on complex legal documentation. Using a CPQ system, you can allow the sales team to focus on selling instead.

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Impact of professional documentation on customer perception

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In SYMSON CPQ, you can generate professional documents with all the necessary information. This leaves a lasting impression on customers and can influence their decision-making process.

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A visually appealing document can also set your brand apart from your competition. This attention to detail can build trust with potential clients. Further, it leads them to be organic advocates for your company.

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3. Improving Communication and Transparency

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Quotation software improves communication through all its processes in place. Customers prefer an attractive quote with an ideal product mix backed with appropriate documents on time.

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Role of SYMSON CPQ in facilitating better communication

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SYMSON helps businesses streamline the price quoting process through workflows. This way, your team can address quote requests on time. Approval workflows also help keep authorities notified to timely review the price quote.

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Clear and detailed quotes are vital to build trust with customers. SYMSON CPQ ensures that every quote is easy to understand thereby improving communication. This transparency helps customers feel confident in their purchasing decisions.

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A streamlined quoting process also reduces the likelihood of misunderstandings and errors. Businesses can foster better relationships with their customers through clear and precise information.

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Summary

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In summary, SYMSON CPQ significantly enhances the customer experience by transforming the price quoting process. From creating customized quotes quickly to delivering professional and polished documents, and improving communication and transparency, SYMSON CPQ ensures that customers receive the best possible service.

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Ready to revolutionize your customer interactions with SYMSON CPQ? Adopt SYMSON CPQ today and experience the benefits of improved customer price quoting, enhanced CPQ customer experience, and streamlined communication. Contact us for a demo and discover how CPQ works to transform your business.

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